I. General Information

The confidentiality of your personal data is one of the main concerns of the website www.rokadevelopment.ro/parkview, in its capacity as data controller.

This document is intended to inform you about the processing of your personal data in the context of using the website www.rokadevelopment.ro/parkview.

II. Categories of Personal Data Processed

II.1. If you are a customer of www.rokadevelopment.ro/parkview

We will process your personal data such as full name, telephone number, email address, billing address, delivery address, data regarding how you use the website, for example your behavior, preferences, or habits within the company, as well as any other categories of data that you provide directly in the context of creating a user account, placing an order through the website, or in any other way resulting from your use of www.rokadevelopment.ro/parkview.

If you create your user account on www.rokadevelopment.ro/parkview using your Facebook or Google account, the website will process the following public profile data displayed by those applications, namely username and email address.

If you choose to create a user account only before finalizing the order for a product available on www.rokadevelopment.ro/parkview, your email address will be requested, based on which an account will be created automatically. If you do not finalize the order, the email address and other data provided will not be stored by www.rokadevelopment.ro/parkview, and the account created will be deleted automatically.

II.2. If you are a visitor of www.rokadevelopment.ro/parkview

We will process the personal data you provide directly when using the website, such as the data you submit through the contact, questions, or complaints sections, to the extent that you contact us in this manner.

III. Purposes and Legal Grounds of Processing

III.1. If you are a customer, www.rokadevelopment.ro/parkview processes your data as follows:

• For the performance of the contractual relationship between you and our company, namely for receiving, validating, shipping, and invoicing the order placed on www.rokadevelopment.ro/parkview, informing you about the status of the order, organizing the return of ordered products, and similar actions.
  The processing for this purpose is based on the contract concluded between you and our company, as defined in the Terms and Conditions. Providing your personal data is necessary for the performance of this contract. Refusal to provide the data may result in the impossibility of carrying out the contractual relationship between you and our company.

• For the fulfillment of legal obligations that apply to our company in the context of services provided through www.rokadevelopment.ro/parkview, including tax obligations and archiving obligations.
  The processing for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. Refusal to provide the data may result in our company being unable to comply with its legal obligations and therefore unable to provide services through www.rokadevelopment.ro/parkview.

• For marketing activities, namely sending commercial communications regarding the products and services offered by our company through www.rokadevelopment.ro/parkview, by means of distance communication (email, SMS).
  The processing for this purpose is based on your consent, if you choose to provide it.

You may express your consent for this purpose by ticking the relevant box when creating your account, or later in the “My Account” section. To unsubscribe from such commercial communications, you can use the option at the end of each marketing email or SMS. You can also unsubscribe via the “delete data” section.
Providing your data for this purpose is voluntary. Refusal to consent will not have negative consequences for you.

• For performing analyses and reports on the operation of www.rokadevelopment.ro/parkview, and for developing consumer preference profiles, primarily to improve the user experience on the website.
  The processing for this purpose is based on our company’s legitimate interest in continuously improving the customer experience on www.rokadevelopment.ro/parkview. Providing your data for this purpose is voluntary. Refusal will not have negative consequences for you.

III.2. If you are a visitor of www.rokadevelopment.ro/parkview, our company processes your data as follows:

• For marketing activities, namely sending commercial communications regarding the products and services offered by our company through www.rokadevelopment.ro/parkview, by means of distance communication (email, SMS).
  The processing for this purpose is based on your consent, if you choose to provide it.

You may express your consent by completing and ticking the relevant box in the newsletter subscription form available on www.rokadevelopment.ro/parkview. To unsubscribe, you can use the option at the end of each marketing email or SMS.
Providing your data for this purpose is voluntary. Refusal to consent will not have negative consequences for you.

• For handling complaints and claims, and for monitoring traffic and improving your experience on www.rokadevelopment.ro/parkview.
  The processing for this purpose is based on the legitimate interest of www.rokadevelopment.ro/parkview to ensure the proper operation of the website and to continuously improve the experience of visitors, including by addressing comments, questions, or complaints.
  Providing your data for this purpose is voluntary. Refusal will not have negative consequences for you.

IV. Retention Period

As a rule, our company will process your personal data for as long as is necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relationship and subsequently, in accordance with the legal obligations applicable to our company, for example for supporting financial and accounting documents, which must be kept for ten years from the end of the financial year in which they were created.

If you are a customer and you choose to delete your user account by pressing the “Delete account” button in the “My Account” section, our company will interpret this action as your option to unsubscribe from commercial communications that keep you informed about products and services offered through www.rokadevelopment.ro/parkview. If you delete your account, we will no longer send such emails or SMS messages. However, deleting the account does not automatically result in the deletion of your personal data. If you wish to stop the processing of your personal data or to have your data deleted, you may exercise your rights set out in Section VII below. If you request account deletion while there is at least one active order associated with that account, the deletion request will be recorded only after delivery of the products and completion of the last active order.

If you withdraw your consent for marketing processing, our company will cease processing your personal data for this purpose, without affecting the processing carried out on the basis of your consent before its withdrawal.

V. Disclosure of Personal Data

To achieve the processing purposes, our company may disclose your data to partners, to third parties or entities that support our company in carrying out its activity through www.rokadevelopment.ro/parkview, for example courier companies and IT service providers, or to central and local public authorities, in the following illustrative cases:

• for the administration of www.rokadevelopment.ro/parkview

• when such disclosure is necessary for awarding prizes or other benefits obtained as a result of participation in promotional campaigns organized by our company through www.rokadevelopment.ro/parkview

• for maintaining, customizing, and improving www.rokadevelopment.ro/parkview and the services provided through it

• for data analysis, testing and research, monitoring usage and activity trends, developing security features, and user authentication

• for sending marketing communications, under the conditions and within the limits provided by law

• when disclosure of personal data is required by law, and similar situations

VI. Transfer of Personal Data

The personal data provided to our company may be transferred outside Romania, but only to states within the European Union.

VII. Your Rights

Under the applicable legislation on personal data processing, as a data subject you benefit from the following rights:

• the right to be informed, namely the right to receive details regarding processing activities carried out by our company, as described in this document

• the right of access, namely the right to obtain confirmation from our company as to whether personal data concerning you is being processed, and to receive details regarding the processing, including the manner of processing, the purposes, and the recipients or categories of recipients

• the right to rectification, namely the right to obtain without undue delay the correction by our company of inaccurate or unjustified personal data, as well as the completion of incomplete data, with notification to each recipient to whom the data was disclosed, unless this proves impossible or involves disproportionate efforts

• the right to erasure, without undue delay, the right to be forgotten, where one of the following applies,
  the data is no longer necessary for the purposes for which it was collected or processed,
  consent is withdrawn and there is no other legal ground for processing,
  the data subject objects to the processing and there are no overriding legitimate grounds,
  the personal data has been unlawfully processed,
  the personal data must be erased for compliance with a legal obligation,
  the personal data was collected in connection with the provision of information society services under European Union or national law applicable to the controller
  It is possible that, following a request for erasure, our company may anonymize this data, removing its personal character, and continue processing for statistical purposes.

• the right to restriction of processing where,
  the accuracy of the data is contested by the data subject, for a period enabling us to verify the accuracy of the data,
  the processing is unlawful and the data subject opposes erasure and requests restriction instead,
  the controller no longer needs the personal data for the purposes of the processing, but the data is required by the data subject for the establishment, exercise, or defense of legal claims,
  the data subject has objected to processing other than direct marketing, for the period during which it is verified whether the controller’s legitimate grounds override those of the data subject

• the right to data portability, namely the right to receive personal data in a structured, commonly used, and machine readable format, and the right to have that data transmitted by our company to another controller, where the legal conditions are met

• the right to object, with regard to processing activities, by sending a request as indicated below,
  at any time, on grounds relating to your particular situation, to processing carried out on the basis of our company’s legitimate interest or the public interest, except where our company demonstrates compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or where the purpose is the establishment, exercise, or defense of legal claims,
  at any time, free of charge and without justification, to processing for direct marketing purposes

• the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you

• the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or to bring an action before the competent courts, as you consider necessary

For any additional questions regarding how personal data is processed, and to exercise the rights mentioned above, please use the “Contact” page.

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